Podręcznik Contact US! Trainer's Manual | ||
|---|---|---|
 | Autor: Hayley McCarthy, Jane Lockwood Wydawnictwo: Cambridge University Press Liczba stron: 56Wymiary: 21 x 29.7 cm Numer katalogowy: 409083 Oprawa: miękkaISBN: 9780521178587 Poleć znajomym | Cena: 43,70 zł Czas realizacji:4 - 6 tygodni (na zamówienie)  |
Opis książki Contact US! Trainer's Manual
Contact US! has been carefully developed to meet the needs of call center agents who require communication training. The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners. The program has been developed by FuturePerfect Business English specialists. Contact US! - Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding. - Caters for different learning styles and is highly communicative in approach. - Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies. - Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.
Key Features
- CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
- CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.
CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.